Tourism Web Aceptance Model (TWAM) : A study of intention to book e-tourism product
Résumé
The tourism web acceptance model (T-WAM) is a model of consumers’ acceptance of information technology (IT) designed for e-tourism. The model aims to explain intention to book tourism products online better than other models do. Results from a survey collected from 389 Tunisian consumers show that the T-WAM is more robust than other models and theories (e.g. TAM, TPB, DTPB, flow theory) to explain behavioral intention in the context of e-tourism. The explained variance of intention to book is about 51% (R² = 50.6%). Results are discussed in detail, and recommendations, limitations, and suggestions for future research are provided.